Concert FAQs

Summer Concerts:

General guidelines:
We will have food and drink vendors at each show if you’d prefer to pack light. No pets, cameras or recording devices. Tickets are non-refundable and shows are rain or shine. Center events are, at their heart, shared arts experiences and we ask that you be respectful to those near you and to the performers, staff and volunteers at our events. We do all we can to make experiences enjoyable for everyone. Photography, smoking, talking during performances, use of cell phones, etc. is not allowed. If you are disruptive, disrespectful or inebriated prior to, during, or after a performance, you may be asked to leave the venue and will not be issued a refund.

Where is the venue?
Please be sure to double check the concert location before heading out! All 2016 summer concerts will be on the patio behind River Run Lodge, which is at the base of Sun Valley’s ski mountain, Bald Mountain. The easiest access is from Highway 75 via Serenade Lane. Map programs vary on reliability of getting people to River Run – just know the concert is at the bottom of the gondola on Baldy. Look up from your phone! Click here for a map.

What is parking like at River Run for summer concerts?
There is ample parking and it’s free. River Run is one of the access points for Bald Mountain at Sun Valley Resort and we have access to their ski parking lots. We ask that guests park in either the top parking lot on Third Avenue South (which is listed on Google maps as Cottonwood St.) or the parking lot just before the bike path crosses the road. The lowest lot is reserved for those with handicap parking permits only. Access from Highway 75 is via Serenade Lane just south of Ketchum. If you can ride a bike or walk to the shows, please do! Bike racks will be provided.

Does my child need a ticket?
Children 3 years and older require a ticket for admittance. Those younger than 3 are free. Do consider whether a concert will be too loud for young ears. Please keep your children with you at all times – there is a river and unfenced wilderness area in the concert area.

What about the weather?
The weather in and around the Wood River Valley is beautiful during the summer, but anything can happen! Be prepared with sunscreen, jacket, and long pants for the cool evenings. All shows will be held rain or shine. If weather conditions are unsafe for the performers or audience, The Center reserves the right to suspend or end a show before or during a concert. In advance of a show, please check The Center’s Facebook page or website for information. In the event of dangerously high winds or lightning during a concert, the show may be held, postponed or cancelled. In the event of a cancellation, The Center will provide the patron with options for the value of their ticket.

Restrooms?
Portable restrooms, including ADA portable toilets, will be available on the north side of the venue.

Can I bring in a picnic?
Food may be brought into summer concerts, but per Sun Valley Resort’s policy, outside alcohol is not allowed inside the venue and coolers and bottles will be checked at the entry by security. Empty water bottles are allowed and there will be water stations inside the venue. Sun Valley Resort will be selling drinks and alcoholic beverages inside the venue. There will also be food vendors on site. A list of the vendors for each show will be included in a reminder email sent to those who have pre-purchased tickets.

Seating? What are these venues like?
The venue is a big, lovely lawn. Seating is first-come, first served and is wheelchair accessible. There are no bleachers or chairs. You can sit right on the grass, of course, or bring a tarp, blanket or low backed chairs – please limit SEAT height to no more than 8”. A basketball should not be able to roll under your chair. You may be asked to move if you chair does not comply with this and you block other patrons’ view.

Can I set up early? 
River Run will be closed to public access at approximately 3pm on concert days. Any chairs set up early will be removed. However, at every Center summer concert, you’ve got the option to purchase early entry tickets (as available) which will allow you access to the site 15 minutes before the gates open for general admission ticket holders. Those who come in early may pick where they set up – although, new this summer at River Run we will have a VIP seating area of around 70 people set up directly in front of the sound board. This VIP area is reserved just for those with VIP tickets. Please, if you do come in early – be sure to stay at your site – we cannot guarantee that other people will not encroach on your area! For general admission ticket holders, once the gates are open, patrons are free to set up anywhere available.

Can I bring my pet?
Sorry, as much as we love them – please leave them at home. Please do not leave any pet inside your car for any length of time.

Can I smoke at the concerts?
Nope, all of the summer shows are non-smoking.

Standing, dancing, sitting?
Keep in mind we book acts that play upbeat music and people here love to dance! Choose where you sit with what you’re expecting from the show. If you don’t like people standing up near you or dancing around where you’re set up, please set up yourself up well back from the stage.

Can I get a refund or exchange for my tickets if I can’t make it to the show?
No – all ticket sales to summer concerts are non-refundable and the shows will go on, rain or shine. You may, of course, choose to give your tickets to a friend. You can also choose to donate the face value of your unused ticket prior to the event back to The Center. Please contact the box office for more information.

Photography/Videography/Taping
In general, any recording by attendees of musicians or performers at Sun Valley Center for the Arts events is not allowed. By purchasing a ticket to a Center event, you agree to our Terms & Conditions which also includes a Photo Participation & Waiver Release. Sun Valley Center concerts are professionally photographed and we often use photos in promotional materials. By purchasing a ticket and attending the concert you consent to your voice, name, and/or likeness being used without compensation in publications or videos anytime in the future.

Professional photographers must contact The Center in advance to receive permission to use shoot at our concerts. Permission may be granted, but photographers must also follow the rules given or risk being asked to leave and/or lose their right to shoot future events.

In Case of Emergency
In the event of an emergency at a summer concert, please call 911. In addition, EMTs and security personnel will be on site. Please alert Center staff of any emergency.

 


Winter Concerts:

General Info:
All seats are reserved for The Center’s winter concerts. The sooner you purchase, the better your seats. Concerts will have a premium seating area as well as a regular priced seating area. Tickets cannot be refunded or exchanged. Center events are, at their heart, shared arts experiences and we ask that you be respectful to those near you and to the performers, staff and volunteers at our events. We do all we can to make experiences enjoyable for everyone. Photography, smoking, talking during performances, use of cell phones, etc. is not allowed. If you are disruptive, disrespectful or inebriated prior to, during, or after a performance, you may be asked to leave the venue and will not be issued a refund.

What time should I arrive?
We request that you arrive 10-15 minutes before curtain time. At some of our venues, parking is a short walk from the venue. Please plan accordingly!

May I take pictures, video or record sound?
No video, photography or recording of any kind is allowed at The Center’s concerts. Professional photographers must contact The Center in advance to receive permission to use shoot at our concerts. Permission may be granted, but photographers must also follow the rules given or risk being asked to leave and/or lose their right to shoot future events.

Where is the venue? And where do I park?
Please be sure to check the concert location before heading out! We use a variety of locations around the valley for our indoor concerts. If you have questions about where the venue is located, please contact us. The Sun Valley Opera House has ample parking in the lot in front of the Sun Valley Lodge. NexStage Theater has on street parking nearby – please do not park in the Village Market parking lot. Wood River High School Performing Arts Theater has a lot in front of the Community Campus Building – which can often fill up due to usage in the Community Campus. There is sometimes overflow parking available in the high school lots to the north of the Community Campus.

Does my child need a ticket?
Yes. We do not allow babes in arms for our winter concerts and children who do attend need to have their own seat. We have specially priced tickets for children to select winter concerts that are particularly well suited for children.

ADA Accessibility
Our venues are accessible, but due to the age of certain venues, some have special concerns. Please let us know how we can best accommodate your needs. 208.726.9491

Refunds or Exchanges
Winter concert tickets are not exchangeable or refundable. If you cannot use your tickets, you may give them to a friend, or return them to The Center prior to the show for a tax-deductible contribution of the price you paid for the tickets (ticketing fees are not tax-deductible).

Picking up my tickets / Print at Home
If you’ve ordered your tickets online or through our Box Office, your tickets will be held at Will-Call at the Sun Valley Center for the Arts. You may pick them up during regular business hours (Mon-Fri, 9-5, Saturdays during February, March, July & August, 11-5). If you can’t get here to pick them up, they’ll be at will-call at the venue on the day of the event. For some of our events, Print at Home is an option – if you printed your tickets at home via the “Barcoded ETicket” you do not need to pick up your tickets at will-call.

Cancelled or postponed shows
At times, for reasons beyond our control (weather, artist scheduling, illness) shows may be cancelled or postponed. We will contact ticket holders via email and post announcements on our website and Facebook page to alert patrons of any changes and what The Center will do in this particular situation.